Refund Policy

We want you to be confident using RoofShout. If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle. You can request a refund by visiting paddle.net or by contacting our support team at druw@dlvprojects.co.nz.

Refund period

Refund requests must be made within 30 days of the original payment. Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Trial accounts

No payment is required during your trial. If you do not subscribe before the trial ends, your account will simply lose the ability to create new takeoffs until you subscribe.

Questions? Email us at druw@dlvprojects.co.nz or use the support form in the app.